FAQ

Yes! We proudly ship to over 150 countries around the world!

If your order is shipping to a location within the US it should take no more than 3 – 5 business days. If your order is international, many international orders are subject to tariffs/duties to be paid by the customer. Please allow an extra few days for International Shipping as customs paperwork need to be completed and it can take time to process through the international shipping facility. This process may take from 7 to up to 14 business days during certain times of the year. 

Yes, if for any reason you wish to return your item within 30 days of receiving it, you may return it for a full refund! All postage for returned items must be paid for by the customer. In order to get your item(s) returned or exchanged within the 30-day grace period, please send the item(s) to: Xtinctio Returns, 14 Tanners Lane, Hudson, NY 12534 United States *Please DO NOT send the item in a letter envelope because it will be processed through an automated machine which ruins the item during the return. It must be shipped as a parcel and not a letter.* Please provide the following information in your package as well: - Your full name and address - Your order number - Your reason for this return or exchange - Any other comments or suggestions for the Xtinctio team.   Please note that the customer is responsible for any additional shipping cost for any return or exchange.  If you would like to return your item at any other time, please send us an email at support@xtinctio.com.  

Just click on the tracking number provided in your email.

Check your order confirmation email for the tracking number.  If that doesn't work, send us an email, tell us what you ordered and your order number, and we will help you out.

Take a deep breath.  Send your item and order number to support@xtinctio.com and let us know what happened so that we can do our best to help you out.

We have a 1 year warranty on all items in our store. You will be eligible for a replacement if your item breaks within 1 year of your purchase. If your piece has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged item to support@xtinctio.com. We will send you a replacement. 

**Please note: If an item is in any way altered, we will NOT replace it. 

Ordering on Xtinctio.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.