FAQ

Yes! We proudly ship to over 150 countries around the world for free.

If your order is shipping to a location within the US it should take no more than 3 – 5 business days. If your order is international, it takes longer 7 to 10 business days.. Please allow an extra few days for International Shipping as customs paperwork need to be completed and it can take time to process through the international shipping facility. This process may take from 7 to up to 10 business days during certain times of the year. 

Yes, if for any reason you wish to return your item  you may return it for a full refund!  Let us know and we will send you a return label. - Your full name and address - Your order number - Your reason for this return or exchange - Any other comments or suggestions for the Xtinctio team.  .  If you would like to return your item at any other time, please send us an email at aiannucci@xtinctio.com.  

Just click on the tracking number provided in your email.

Check your order confirmation email for the tracking number.  If that doesn't work, send us an email to aiannucci@xtinctio.com , tell us what you ordered and your order number, and we will send a new one out.

Take a deep breath.  Send a picture of the item  and order number to aiannucci@xtinctio.com and we will replace it.

We have a life time warranty on all items in our store. You will be eligible for a replacement. If your piece has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged item to support@xtinctio.com. We will send you a replacement.

Ordering on Xtinctio.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.